> ## Documentation Index
> Fetch the complete documentation index at: https://docs.same.new/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Common issues you may run into on Same and how to resolve them.

## Overview

You may occasionally run into one of the issues below. Here’s how to resolve each one.

## Errors in chat

### Please try again: prompt is too long

An error that looks like this:

> Please try again
>
> prompt is too long: 207371 tokens > 200000 maximum

<img src="https://mintcdn.com/same/7YRaArzjyO2xSMIV/images/prompt-is-too-long.png?fit=max&auto=format&n=7YRaArzjyO2xSMIV&q=85&s=5dab7fc1fe466a81d2518526d1bf2f51" alt="Prompt is too long error." width="508" height="278" data-path="images/prompt-is-too-long.png" />

This error can happen if your chat becomes too large while using models from Anthropic, such as `claude-4.5-sonnet` or `claude-4.5-opus`.

**To resolve:** Create a new chat.

<Frame caption="Use the '+' button (New Chat ⌘N) in the top-left of the chat panel to start a new conversation.">
  <img src="https://mintcdn.com/same/7YRaArzjyO2xSMIV/images/create-new-chat.png?fit=max&auto=format&n=7YRaArzjyO2xSMIV&q=85&s=a13143d3b7b63737a4a28ef017ef781f" alt="Screenshot showing the New Chat button with plus icon and tooltip in the chat panel." width="508" height="162" data-path="images/create-new-chat.png" />
</Frame>

### Endless generation

Sometimes Same may **keep generating** without finishing (the response never settles).

**To resolve:**

1. **Start a new chat** using the "New Chat" button (<Icon icon="message-circle-plus" /> icon, top-left in the chat panel).
2. **Before you send your message,** remove attachments you do not need. You can **keep the chat reference** attachment so Same still has context from the earlier conversation.

<Frame caption="Remove attachments from the message composer before sending.">
  <img src="https://mintcdn.com/same/PGT5tuYWOAA7FHuG/images/remove-attachments.png?fit=max&auto=format&n=PGT5tuYWOAA7FHuG&q=85&s=8e52d0c1b24ab6176a2bf3b886b078d0" alt="Screenshot showing attachments in the composer and how to remove them." width="488" height="167" data-path="images/remove-attachments.png" />
</Frame>

3. If endless generation **continues**, **remove every attachment** (including the chat reference) and try again.

***

For troubleshooting prompts and debugging issues with your website, see [Troubleshooting](/essentials/troubleshooting).