Common Issues

Documentation Index

Fetch the complete documentation index at: https://docs.same.new/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

You may occasionally run into one of the issues below. Here’s how to resolve each one.

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Errors in chat

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Please try again: prompt is too long

An error that looks like this:

Please try again prompt is too long: 207371 tokens > 200000 maximum

This error can happen if your chat becomes too large while using models from Anthropic, such as claude-4.5-sonnet or claude-4.5-opus. To resolve: Create a new chat.

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Endless generation

Sometimes Same may keep generating without finishing (the response never settles). To resolve:

1. Start a new chat using the “New Chat” button ( icon, top-left in the chat panel).
2. Before you send your message, remove attachments you do not need. You can keep the chat reference attachment so Same still has context from the earlier conversation.

3. If endless generation continues, remove every attachment (including the chat reference) and try again.

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For troubleshooting prompts and debugging issues with your website, see Troubleshooting.